Terms of Agreement


General Terms of Agreement


Warehousing and Fulfilment Terms of Service

The following terms and conditions (the “Agreement”) govern all use of the ISub Supplies Limited website (the “Site”) and the services available on or at the Site (taken together with the Site, the “Service”).  The Service is owned and operated by ISub Supplies Limited (ISub).  The Service is offered subject to your (the “Artist”) acceptance without modification of all of the terms and conditions contained herein and all other operating rules, policies and procedures that may be published from time to time on the Site by ISub – including, without limitation, Shipping, Return Policy, Privacy Policy and others.  If you do not agree this Agreement, do not use the Site.

ISub is a print on demand company for business who wants to outsource the printing and delivering component.  ISub will dropship the products (“Products”) directly to your customers (“Customers”).


1. Access and Membership

In order to enjoy all the benefits of ISub, the Artist must register and become a member (“Member”).  Membership requires that the Artist registers on the Site (including by filling out all required personal information).  The Artist may opt out of marketing and promotional emails.  The Artist may cancel its membership at any time by cancelling online on the Site.  To complete registration, the Artist shall provide an email address and a password.  The Artist may never use another’s ISub account without permission from that Artist.  The Artist is solely responsible for the activity that occurs on the Artist’s account, and Artist must keep its account password secure.  The Artist must notify ISub immediately of any breach of security or unauthorised use of its account.  Although ISub will not be liable for the Artist’s losses caused by any unauthorised use of its account, Artist may be liable for the losses of ISub or others due to such unauthorised use.


Provided that ISub give to the Artist three months’ notice in writing, ISub may change, suspend or discontinue the Services, Products, fees, charges, terms at any time, including the availability of any feature, or content.  ISub may also impose limits on certain features and Services or restrict Artist’s access to parts or all of the Services without notice or liability.  The Artist certifies to ISub that if Artist is an individual (i.e. not a corporation) the Artist is at least 18 years of age.  The Artist also certifies that it is legally permitted to use the Service and takes full responsibility for the selection and use of the Service and to determine this Agreement the Artist must give ISub at least three months’ notice in writing.


2. Modifications

ISub reserves the right, at its discretion, to modify this Agreement, fees, charges, terms at any time.  The Artist shall be responsible for reviewing and becoming familiar with any such modifications.  Use of the Service by the Artist following such notification constitutes the Artist’s acceptance of the terms and conditions of changes as modified.


3. Content

Your Content on Our Services

Content that you post using our Services is your content (your “Content”).  We don’t make any claim(s) to it.  That includes anything you post using our Services (like your images, shop name, your customer reviews, comments, videos, Artistnames, etc.).


A. Responsibility for your Content. You understand that you are solely responsible for your Content.  You represent that you have all necessary rights to your Content and that you’re not infringing or violating any third party’s rights by posting it or using it on your products sold, manufactured, or warehoused by ISub.


B. Permission to use your Content. By using our services ISub agrees that your Content will remain yours. This means that we will never use your content without your expressed permission. Expressed consent is defined by ISub as any form of written approval to a request to use your content.


C. Reporting Unauthorised Content. ISub respects intellectual property rights and follows intellectual property laws.  Because of our esteemed respect, we are committed to following appropriate legal procedures to remove infringing content from the Service(s).


D. Intellectual Property. ISub respects your work and empowers you to express your voice and ideas.  We ask that you respect the work and creative rights of others.  You need to either own the content you submit to ISub, or have the express authority to use, display, and resell it.  Content must comply with right of publicity, trademark and copyright laws.


E. Trademarks and Infringement of Intellectual Property. In events where we receive proper notice of intellectual property infringement, ISub strives to respond quickly by removing, blocking, or disabling access to the allegedly infringing material.  When ISub removes, blocks or disables access in response to a notice, ISub makes a reasonable attempt to contact the allegedly infringing party, provide information about the notice and removal, and, in cases of confirmed copyright infringement, provide information about counter notification.


F. Copyright Responsibility. You agree and attest by accepting these terms and conditions and using our Services that you own all rights (copyrights) for the content you submit, or if you are not the owner, that you have express authority and written permission to use the content, and that you have all of the rights required to display, reproduce, and sell the content.


i. If content that you own and have rights to has been posted to the Services without our permission and you want it removed, please contact our customer service department directly for further escalation and review within 30 business days from date of first reporting.


ii. If your Content infringes another person’s intellectual property as stated in section F, we will block it at our discretion.


H. Inappropriate, false or misleading Content. This should be common sense, but there are certain types of content we don’t want submitted to ISub’s Services (for legal reasons or otherwise).  You agree that you will not post any content that is abusive, threatening, defamatory, obscene, vulgar, or otherwise offensive or in violation of any part of our Terms.  You also agree not to post any content that is false and misleading or uses the Services in a manner that is fraudulent or deceptive.


Your use of our Services

Licence to Use our Services.  We grant you a limited, non-exclusive, non-transferrable and revocable licence to use our Services, platforms and integrations – subject to the Terms and the following restrictions in particular:


A. Don’t use our Services to break the law. You agree that you will not violate any laws in connection with your use of the Services.  This includes any local, state, federal, and international laws that may apply to you or ISub.


i. For example, it’s your responsibility to obtain any permits or licences that your store may required; you must not engage in fraud, theft, anti-competitive conduct, threatening conduct, or any other unlawful acts or crimes against ISub, another ISubArtist, or a third party.


B. Don’t try to harm our systems. You agree not to interfere with or try to disrupt our Services, for example by distributing a virus or other harmful computer code into our platforms, third party services, or other programs or systems our clients may use to promote their products.  You agree that ISub reserves the right to audit our platforms (systems) to ensure integrity and compliance with this agreement, at the sole discretion of ISub.


C. Follow brand guidelines. The name “ISub”, our iconography, phrases, logos, and designs that we use in connection with Services we provide are trademarks, service marks, or trade dress of ISub in the US, European Union, and all other countries, that are used for proprietary purposes at our sole discretion.


D. Share your ideas. We love your suggestions and ideas! They can help us improve your experience and our Services.  Any unsolicited ideas or other materials you submit to ISub (not including your Content or products you sell or warehouse through our Services) are considered non-confidential and non-proprietary to you.  You grant us non-exclusive, worldwide, royalty free, irrevocable, sub-licensable, perpetual licence to use and publish those ideas and materials for any purpose, without compensation to you at any time.


E. Communication methods. ISub will provide you with certain legal information in writing.  By using our Services, you’re agreeing to our communication methods which describes how we provide that information to you. This simply means that we reserve the right to send you information electronically (by email, etc.) instead of mailing you paper copies (it’s better for the environment).


Warranties and limitation of liability


A. Items your clients purchase through our Sites. You understand that ISub cannot and does not make any warranties about our clients’ images, content, stores, or what they sell to their end customer that we may warehouse.  Any legal claim related to an item your customers purchase must be brought directly against you as the seller of the item.  You release ISub from any claims related to items sold through our Services, including consideration for defective items, misrepresentations by sellers, or items that caused physical injury (like product liability claims) from warehoused goods.


B. Content you access. You may come across materials that you find offensive or inappropriate while using our Services. We make no representations concerning any content posted by Artists through the Services.  ISub is not responsible for the accuracy, copyright compliance, legality or decency of content posted by Artists that you accessed through the Services.  You release us from all liability relating to that content.


C. Policy decisions on content and art. Policy decisions themselves are complex in nature.  We consider many different and often divergent factors before coming to a decision about what is best for our company, communities and clients.  Because we are a creatively neutral company, we err on the side of freedom of expression.  We also tend to allow items that have educational, historical, or artistic value, but we know that even those items are subject to a variety of valid and sometimes conflicting interpretations and emotional responses.


i. Art and history can be provocative, emotional and divisive. There are some topics on which we may never reach a consensus as a society and that is okay.


D. Third party services. Our stores on our site(s) may contain links to third-party websites or services that we don’t own or control (for example, links to Facebook, Twitter and Pinterest). You may also need to use a third party’s product or service in order to use some of our Services (like a compatible mobile device to use our mobile apps).  When you access these third-party services, you do so at your own risk.  The third parties may require you to accept their own terms of use.  ISub is not a party to those agreements; they are solely between you and the third party.


E. Warranties. ISub is dedicated to making our Services the best they can be, but we’re not perfect and sometimes things can go wrong. You understand that our Services are provided “as is” and without any kind of warranty (express or implied).  We are expressly disclaiming any warranties of title, non-infringement, merchantability, and fitness for a particular purpose, as well as any warranties implied by a course of performance, course of dealing, or usage of trade.


We do not guarantee that:


i. The Services will be secure or available at any particular time or location;

ii. Any defects or errors will be corrected;

iii. The Services will always be free of viruses or other harmful materials; or

iv. The results of using the Services will meet your expectations. You use the Services solely at your own risk.  Some jurisdictions do not allow limitations on implied warranties, so the above limitations may not apply to you.


F. Liability Limits. To the fullest extent permitted by law, neither ISub nor our employees or directors shall be liable to you for any lost profits or revenues, or for any consequential, incidental, indirect, special, or punitive damages arising out of or in connection with the Services or these Terms. In no event shall ISub’s aggregate liability for any damages exceed the greater of one hundred (£100) pounds Stirling or the amount you paid ISub in the past twelve months, whichever is the least.  Some jurisdictions do not allow limitations on incidental or consequential damages, so the above limitations may not apply to you.



We hope this never happens, but in the instance ISub should get sued because of something that you did, you agree to defend and indemnify us.  That means you’ll defend ISub (including any of our employees) and hold us harmless from any legal claim or demand (including reasonable Solicitors’ fees) that arises from your actions, your use (or misuse) of our Services, your breach of the Terms, or your account’s infringement of someone else’s rights.

We reserve the right to handle our legal defence however we see fit, even if you are indemnifying us, in which case you agree to cooperate with us, so we can execute our strategy.


Disputes with ISub

If you’re upset with us, let us know right away, and hopefully we can resolve your issue.  But if we can’t, then these rules will govern any legal dispute involving our Services:

A. Governing Law. The Terms are governed by the laws of England.  These laws will apply no matter where in the world you live, but if you live outside of the United Kingdom, you may be entitled to the protection of the mandatory consumer protection provisions of your local consumer protection law.


B. Arbitration. You and ISub agree that any dispute or claim arising from or relating to the Terms shall be finally settled by final and binding arbitration, using the English language, under its Commercial Arbitration will be handled by a sole arbitrator.  Judgment on the arbitration award may be entered in any court that has jurisdiction.  Any arbitration under the Terms will take place on an individual basis – class arbitrations and class actions are not permitted.  You understand that by agreeing to the Terms, you and ISub are each waiving the right to trial by jury or to participate in a class action or class arbitration.  Notwithstanding the foregoing, each party shall have the right to bring an action in a court or proper jurisdiction for injunctive or other equitable or conservatory relief, pending a final decision by the arbitrator.  You may instead assert your claim in “small claims” court, but only if your claim qualifies, your claim remains in such court, and your claim remains on an individual, non-representative, and non-class basis.


C. Costs of Arbitration. Payment for any and all administrative and arbitrator fees will be in accordance with the Arbitration Rules.  If the value of your claim does not exceed £5,000, ISub will pay for the reasonable filing, administrative, and arbitrator fees associated with the arbitration, unless the arbitrator finds that either the substance of your claim or the relief sought was frivolous or brought for an improper purpose.


Changes to the Terms and Conditions of Content

We may update these Terms from time to time.  If we believe that the changes are material, we’ll definitely let you know by doing one (or more) of the following: (1) posting the changes through the Services or (2) sending you an email or message about the changes.  That way you can decide whether you want to continue using the Services.  Changes will be effective upon the posting of the changes. You are responsible for reviewing and becoming familiar with any changes.  Your use of the Services following the changes constitutes your acceptance of the updated Terms.


Some Finer Legal Points

The Terms and Conditions for content, including all of the guidelines and policy that make up the Terms in totality, supersede any other agreement between you and ISub regarding the Services.  If any part of the Terms is found to be unenforceable, that part will be limited to the minimum extent necessary so that the Terms will otherwise remain in full force and effect.  Our failure to enforce any part of the Terms is not a waiver of our right to later enforce that or any other part of the Terms.  We may assign any of our rights and obligations under the Terms.


4. Responsibility of site members and visitors

Violation of any of this Agreement or other rules will result in the termination of your ISub account.

ISub and its designees shall have the right (but not the obligation) in their sole discretion to pre-screen, refuse, or remove any Content that is available via the ISub Services.  Without limiting the foregoing, ISub and its designees shall have the right to remove any Content.  You agree that you must evaluate, and bear all risks associated with, the use of any Content, including any reliance on the accuracy, completeness, or usefulness of such Content.  In this regard, you acknowledge that you may not rely on any Content created by ISub or submitted to ISub, including without limitation information in ISub collaborations, posts and in all other parts of the ISub Services.

Without limiting other remedies, we may limit, suspend or terminate our Service and Artist accounts, prohibit access to our Site, delay or remove hosted Content, and take technical and legal steps to keep Artists off the Site if we think that they are creating problems, possible legal liabilities, or acting inconsistently with the letter or spirit of our policies.  We also reserve the right to cancel unconfirmed accounts or accounts that have been inactive for extended periods of time.  The Artist is responsible for providing ISub with accurate information (including but not limited to its retail price).  If the Artist has provided ISub with inaccurate or false information, (a) the Artist shall be liable to ISub for damages and losses (including but not limited to taxes) arising out of such inaccurate or false information and (b) the Artist shall reimburse such damages and losses (including but not limited to taxes) to ISub and (c) ISub shall have the right to charge the Client for such damages and losses (including but not limited to taxes).


5. Payments and fees

ISub may save Member’s credit or debit card information and use it for all future shipments and charges, which will automatically be charged to the saved card, unless the Member notifies ISub through the Site.  When you order a Product, or use a Service that has a fee, you will be charged then current fees, which we may change from time to time (such when we have holiday sales or offer you discount of base product price).  We may choose to temporarily change the fees for our Services for promotional events or new Services, and such changes are effective when we post the temporary promotional event or new Service on the Site.  The sale will be submitted for processing and you will be charged as soon as you click on the “confirm” button.  You will then receive an email from us.

By placing an order through the Site, you are confirming that you are legally entitled to use the means of payment tendered and, in the case of card payments, that you are either the cardholder or have the cardholder’s express permission to utilise the card to effect payment.

In case of an unfounded chargeback, the Artist shall reimburse ISub for its losses, which consist of fulfilment costs and chargeback handling fees.

We may refuse to process a transaction for any reason or refuse Service to anyone at any time at our sole discretion.  We will not be liable to you or any third party by reason of refusing or suspending any transaction after processing has begun.

The Artist is responsible for paying all fees, payments and applicable taxes associated with our Site and Services.  After receiving your order, you will receive an email from us confirming the details, description and price for the Products ordered together with some information on your rights to return your goods.  Payment of the total price plus taxes and delivery must be made in full before dispatch of your Products.

Discounts apply to eligible monthly recurring charges before taxes, shipping and other fees.  Discounts are awarded only to Artists over certain threshold of monthly revenue in the preceding calendar month.  These tiers are listed on our Site and are subject to change.  ISub at its sole discretion may change, suspend or discontinue these discounts at any time.


6. Local taxes

Artist is responsible for (and shall charge) all sales taxes, VAT and other taxes and duties associated with the Products.


7. Shipping and returns

Once you have clicked on the “confirm” button, it might be not possible to edit or cancel your order.  If you want to change some parameters, Customer addresses, etc., please check whether such an option is available in your account.  We are not bound to make such modifications in your order, but we will do our best on a case-by-case basis.  Replacement of Products and credits to a Member’s account for Products claimed as damaged or not received are subject to ISub investigation and discretion.

The risk of loss and title for such items pass to the Artist upon our delivery to the carrier.  It is the Customer’s responsibility to file any claim with a carrier for a lost shipment if carrier tracking indicates that the Product was delivered.  In such case ISub will not make any refunds and will not re-send the Product.

ISub will review replacement/return requests only (a) if there will be missing or broken Product, or a print error if it is ISub fault and (b) if ISub will receive a complaint within 30 days from the day the Product was delivered to the Customer (or within 30 days after the estimated delivery date, if the Product is missing).


8. Description of Products


Whilst many component parts of our Products are standard, all Products available for purchase are described on their specific design page on our Site.  We always try to represent each design as accurately as possible via photography and copy points provided by designers, artists or photographers.

We have a policy of continuous Product development so we can provide you with what we consider the best design combined with best performance, and thus reserve the right to amend the specifications of Products, their price, packaging and any Service associated at any time, without prior notice.  Before ordering, we thus invite you to have a close look at the Product description and design.

We use our best efforts to provide you with the best images and descriptions, but unfortunately cannot guarantee that colours and details in website image are 100% accurate representations of the Product, and sizes might in some cases be approximate.

Sometimes during the manufacturing process Products can be damaged, obviously they won’t be shipped out to Artists and Customers, however they can still be used for charitable purposes.  ISub reserves the right to donate all damaged items with full or partial designs to charity and the Artist hereby waives its right to collect royalties or other fees regarding damaged products that are donated.


9. Purchase of Products

Your order represents an offer to us to purchase a Product which is accepted by us once we have sent you an email order confirmation.  Any Products on the same order which we have not confirmed in an order confirmation email do not form part of that contract.

ISub shall under no circumstances be held liable for any special losses due to specific circumstances of the Artistan/or Customer, indirect or consequential losses or wasted expenditure.

Orders are placed and received exclusively via the Site.  Before ordering from us, it is the Member’s responsibility to check and determine full ability to receive the Products.  Correct Customer’s address and post code, Artist’s up to date telephone number and email address are absolutely necessary to ensure successful delivery of Products.

All information asked on the checkout page must be filled in precisely and accurately.  ISub will not be responsible for missed delivery because of a wrong delivery address or an inappropriate phone number.  Should you like to ask for a change in the delivery address, notify change in a phone number or any other special requirements, please contact ISub.


10. Delivery

We deliver to Artists/Customers to most places in the world.  Artist shall cover delivery costs.  Delivery prices are additional to the Product’s price and may vary depending on delivery location and/or sort of Products, and additional charges may be added to the order for remote or difficult to access locations that require special attention.  Flat rate delivery charges are shown on our checkout page; however, we reserve the right to Advise you of any additional delivery charges that apply to your specific delivery address.

Some sort of Products are packaged and shipped separately.  We cannot guarantee delivery dates and accept no responsibility, apart from advising you of any known delay, for Products that are delivered after the estimated delivery date.  Flat rate delivery times are shown on the Site.  It is only an average estimation, and some delivery can take longer, or alternatively be delivered much faster. All delivery estimates given at the time of placing and confirming order are subject to change.  In any case, we will do our best to contact you and advise you of all changes.  We try our best to make delivery of Product as simple as possible.

Ownership of the Products will only pass to you/Customer when we receive full payment of all sums due in respect of the Products, including delivery charges and taxes.

11. Release

You release us (and our officers, directors, agents, subsidiaries, joint ventures and employees) from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes.  You agree that ISub has no control over and does not guarantee the delivery of the advertised collaborations and that ISub shall be released from any and all damages resulting from the failure to receive any benefits of an anticipated collaboration.


12. Trade marks

If you use any of our trade marks in reference to our Products or Services, you must include a statement attributing that trade mark to us.  You must not use any of our trade marks in or as the whole or part of your own trade marks; in connection with activities, Products or Services which are not ours; in a manner which may be confusing, misleading or deceptive; or in a manner that disparages us or our information, products or services (including the Site).


13. Indemnity

You will indemnify and hold ISub (and its officers, directors, agents, subsidiaries, joint ventures and employees) harmless from any claim or demand, including reasonable Solicitors’ fees, made by any third party due to or arising out of your breach of this Agreement, or your violation of any law or the rights of a third party.


14. Law and Jurisdiction

If a dispute arises between you and ISub, we strongly encourage you to first contact us directly to seek a resolution.  We will consider reasonable requests to resolve the dispute through alternative dispute resolution procedures, such as mediation or arbitration, as alternatives to litigation.


15. General

No agency, partnership, joint venture, employee-employer, franchiser-franchisee relationship, etc. is intended or created by this Agreement.

You acknowledge that you have all necessary permits to grant us with Customer’s personal data to fulfil this Agreement.

If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced. In our sole discretion, we may assign this Agreement upon notice to you.  Headings are for reference purposes only and do not limit the scope or extent of such section.  Our failure to act with respect to a breach by you or others does not waive our right to act with respect to subsequent or similar breaches.  We do not guarantee we will take action against all breaches of this Agreement.

ISub reserves the right to transfer or assign this Agreement or any right or obligation under this Agreement at any time.